Ensure up-to-date tracking information for your customers on your store's branded tracking page!

Customisable tracking page right on your store

You can easily make Trackr tracking page an equal part of your website by simply customising its template to match your existing store design:

  • Choose colours of texts, buttons, tracking page background, main elements, etc.
  • Select tracking info search options.
  • Add your message in "seller's message" field if you like.

More than 900 carriers globally

Trackr supports automatic order tracking by collecting data from hundreds of different carriers to provide your customers with the most recent and detailed information about their order.

All carriers commonly used for dropshipping business are on our list: Aliexpress standard shipping (Cainiao), China Post, China EMS (ePacket), 4px, Yunexpress, Yanwen and others.

More than 900 carriers globally

Email notifications

Let your customers follow the steps of their order journey by enabling automated email notifications:

  • This service can be enabled by you - a store owner on Trackr app preferences page
  • Or your customer's can opt in for automated email updates on your store's tracking page
  • When the service is enabled, customers get email notifications about their order main status changes: "Ordered", "In Transit", "Out for delivery", "Delivered". Also once per 24 hours they will get email notifications about their order intermediary status updates - e.g.: "Prepared for shipment", "Dispatched from sorting center" - when such info is updated by the carrier.
  • Keep your customers informed and calm about their orders
  • Take lots of pressure off customer support team
  • Boost customer retention

Email customization

Make your notification emails even more enjoyable with a wide array of customization possibilities:

  • Insert company logo and website link
  • Adjust text and background colours
  • Use personalisation for better customer experience

Tracking info translation

Trackr allows to enable tracking checkpoints information translation service and provide your customers with order status updates using the language they understand.

  • Translate the tracking checkpoints to English, French, Spanish or Italian
  • Improve customer experience
  • Disable this feature anytime if you want to see original tracking language (e.g. Chinese, while a package is in China).

"Hide carriers" feature for dropshippers

This feature is created for dropshipping merchants. Use this feature to hide all carriers’ names and locations as a part of delivery status information, while package is in China. Once the package arrives at the destination country, all tracking information becomes available to the customer.

Automatic order status updates

When this service is enabled, since then all the new and in transit orders will be automatically updated into "Delivered" status on your store, when the order is delivered to the customer.
Automatic order status updates

Trackr links in Shopify email templates

You can add a tracking link to your Shopify email templates so that customers can track their package on your store's tracking page by clicking the tracking link in the email. More information about this feature please find here on FAQ.
Trackr links in Shopify email templates

Let your customers track their orders in the easiest way!

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