Find answers to the frequently asked questions

You can start using Trackr service in a few quick and easy steps:

  1. Install Trackr application.
  2. Choose a payment plan that best suits your business needs.
  3. Add tracking page to your shop's menu. Please find more info here.
  4. Assign tracking code to an order and fulfill it. Find more info here.
  5. Then the tracking number is registered in the tracking system and starts providing shipment information received from a carrier on your tracking page.
  6. Search for tracking info on your tracking page using Tracking number or Customers email/Phone + Order ID combination.

Please find more information about Trackr here.

You can add a branded tracking page to your store in a few quick steps:

Please follow these steps to link Trackr with your store menu:

  1. Navigate from Shopify admin => Online Store => Navigation section (or simply click Add Menu Item button on Trackr app preferences page)
  2. Select a menu (Main menu, Footer menu or Add menu) that you wish to add the Trackr page to
  3. Click Add menu Item link
  4. In "Add menu item" pop-up window: give menu item a Name: e.g. Trackr Your Order. Type or copy-paste /apps/trackorder in the Link field
  5. The option showing this link will pop up. Just select it and press Add button.
  6. Save changes

Yes, your tracking page and email notification letters about order shipment status updates can be easily adjusted to match your stores theme and design. Please find all customization options on the Trackr app preferences page. Also, if you have any questions or need help regarding tracking page customization - please contact our support: support@parceltrackr.com. We'll be more than glad to help!

Yes, sure!

Default URL of Trackr tracking page on your store is https://storename.myshopify.com/apps/trackorder

It can be changed following these steps:

  1. In your Shopify admin, please go to Apps menu, click the About link next to Trackr application:
  2. Scroll down to App proxy section and click on Customize URL button:
  3. You can choose from 4 different URL combinations (apps // a // community // tools) and add any ending of the URL (instead of "trackorder" in example bellow) in a separate field:
  4. Save the changes.

Please note that when a proxy URL is edited the menu item link path in a "Navigation section" must be replaced accordingly! (Follow the instructions of FAQ =>How to add Trackr page to your store menu).

Yes, You can add a tracking link to your Shopify email templates so that customers can track their package on your store's tracking page by clicking the tracking link in the email.

This feature is supported for the following Shopify email templates:

  1. Confirmation emails

    • Order confirmation
    • Shipping confirmation

    Here are examples of the emails:

  2. Status update emails

    • Shipping update
    • Shipment out for delivery
    • Shipment delivered

For Confirmation emails:

  1. Navigate to Settings > Notifications > Order confirmation / Shipping confirmation
  2. Search (ctrl F or ⌘ F) for the phrase "View your order"

    replace this code:
    <a href="{{ order_status_url }}" class='button__text'>View your order</a>

    with:
    <a href="{{shop.url}}/apps/trackorder?order_number={{ order.name | remove: "#" }}&email={{ email }}" class="button__text">Display order status</a>

  3. Hit "Save".

For Status update emails:

  1. Navigate to Apps > Trackr > Preferences
  2. Enable "Automatically link fulfillments tracking code URL to Trackr APP" service:

Enabling this feature will ensure that newly-created or modified orders will be automatically updated with Trackr app links to the store's tracking page (TrackOrder).

Since then links to your tracking page will be automatically added in these Shopify emails: "Shipping update", "Shipment out for delivery" and "Shipment delivered".

If you decide not to use this feature anymore, links will not be included in any future orders, but will stay visible on the past trackings.

If you have any questions regarding this feature, please contact our friendly support - support@parceltrackr.com.

For Trackr to do the tracking, please assign the tracking number given by a carrier to an order. It can be done manually or automatically (using third-party fulfillment providers). When the order is fulfilled and tracking number is assigned to it, your customers will receive an email, containing this tracking no. They can use it to track their package on your website's tracking page.

  • When email notification service is enabled, your customers will get email notifications about their order main status changes: "Ordered", "In Transit", "Out for delivery", "Delivered". Also once per 24 hours they will get email notifications about their order intermediary status updates - e.g.: "Prepared for shipment", "Dispatched from sorting center" - when such updates are provided by the carrier.
  • After store owner enables this feature, since then each tracking number after order fulfilment is automatically registered in a tracking system and starts collecting information from a carrier. It means that each unique tracking number will use tracking plan resources. Store customers can search unlimited number of times for information updates about the same order and get unlimited number of notification emails about order status changes - information updates do not use additional tracking plan resources.

  1. Tracking resources usage is related to unique tracking numbers in fulfilled orders. Each unique tracking number which is assigned to an order and requested to provide shipment information from a carrier uses tracking plan resources.
  2. When a new order is fulfilled on your store and customer makes a first search of the tracking number on your tracking page - then 1 tracking resource is being used. Repeated look ups about the same order/tracking no. status changes do not use additional tracking plan resources.
  3. If you have turned ON email notification service and want to provide up-to-date information to all your customers about shipment status changes, then each tracking number after order fulfilment is automatically registered in tracking system and starts collecting information from a carrier. It means that each unique tracking number will use tracking plan resources. Your customers can search unlimited number of times for information updates about the same order and get unlimited number of notification emails about order status changes - information updates do not cost additionally.

This message shows that Trackr is not able to provide tracking information because order is not fulfilled (Order ID is not related to a tracking number). That is a necessary condition for Trackr to do the job. If you have any questions in such situations, please contact our support team support@parceltrackr.com and include below listed details in your email:

  • Tracking code which does not pull up tracking details
  • Shopify order number which is associated with that tracking code
  • Your store's URL at Shopify

We'll do our best to get the tracking issue solved ASAP!

"Pending" status is usually shown for a newly created orders. In such cases Trackr waits for information updates from a carrier. It might take from 1-5 days for a carrier to register tracking code in their system and start providing information. When information is received - tracking number gains a new "In Transit" status and shipment checkpoints with up-to-date information appear on a tracking page.

Trackr app will automatically detect courier based on assigned tracking numbers. No need to make any manual selection.

All shipments which are new or in transit during the installation are registered by the app and tracking information will be provided. The app will not show tracking information about shipments which were delivered before Trackr app was installed.